Lease End FAQs



What choices will I have at the end of my lease?

You may:

  1. Return your vehicle
  2. Extend your lease
  3. Pay off your vehicle


What costs will I incur when I turn in my car?

If returning at lease maturity, you are responsible for any past due payments, unpaid fees, excess mileage, excess wear and use, and fees and taxes associated with your end of lease.

If you return your vehicle early (prior to maturity), you will be responsible for the above charges as well as remaining payments.

Please review your lease agreement for additional details. For more details, call Mercedes-Benz Financial at 1-800-654-6222.



What is the purchase price before or at lease maturity?

Visit the Account Information section of the www.mbusa.com website or call the 24-hour Automated Payoff Quote and Account Information Line at
1-800-654-6222. Your local Mercedes-Benz dealer may also be able to provide a payoff purchase price before maturity.


How can I determine my payoff amount?

For a payoff quote, call our 24-hour Automated Payoff Quote and Account Information Line at 1-800-654-6222. You may also access your Account Information at www.mbusa.com/mercedesme or contact your local Mercedes-Benz dealer for details.


Where should I send my payoff amount?

For the fastest processing, please send a Cashier's Check to:

MB Payoff Standard Mailing Address:

Mercedes-Benz Financial
P.O. Box 9001886
Louisville, KY 40290-1886

MB Payoff Overnight Mailing Address:

Mercedes-Benz Financial
6716 Grade Lane
Building 9, Suite 910
Attn: P.O. Box 9001886
Louisville, KY 40213

Please print and complete the blank Odometer Statement and send it with your payoff. Also, please provide the address where you would like the title sent.



What is The Credit Card Test?

Most vehicle damage happens to the exterior or interior fabric and trim. At Mercedes-Benz Financial, we've created a simple, yet comprehensive way to evaluate when such wear and use becomes damage. Basically, if the damage can be hidden with a credit card, it passes the test and is not considered chargeable damage.

Guidelines for tires, glass and a few others are equally innovative and fair. Three months before your lease ends, you will receive The First Class Finish Lease-End Guide, which explains the entire process in full detail.


How do I know what I will need to repair?

Before you return your vehicle, take a few minutes to do your own Three-Point Inspection using the criteria in your lease-end guide (sent to you 90 days before your maturity date). You may also contact your local Mercedes-Benz dealer to schedule a pre-inspection to prepare for your lease-end inspection.

Interior and Exterior:

  • Is your vehicle free of interior and exterior damage?
  • Does it pass The Credit Card Test?
  • Is your car free of holes to the sheet metal and frame?

Tires and Wheels:

  • Are all of your tires the same size?
  • Is your spare tire and rim in the trunk?
  • Are all of your tires free of sidewall plugs, cuts or exposed cords?
  • Are all your wheels matching and in good condition (not cracked or broken)?

Glasses and Lenses:

  • Are windows, the windshield and all other glass, lenses or plastic shields free of stars, cracks, holes and plugs?

Mechanical and Electrical:
Has all Maintenance Service specified by the manufacturer been performed, and is the most recent documented by:

  • A stamped service book?
  • A copy of the repair order?

Missing and Broken Parts:

  • Are all factory-installed parts present on your vehicle and not broken?

Aftermarket Alterations:

  • If you made any Aftermarket modifications, were they Mercedes-Benz authorized or installed by an authorized Mercedes-Benz Dealer?

Mileage:

  • Is your mileage within the mileage allowance provided for in your lease agreement?


Who do I contact with Lease-End questions?

You may contact your local Mercedes-Benz dealer, or call a Mercedes-Benz Financial Program Advisor at 800-873-5471.
 
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